Terms & Conditions
We recommend all users carefully review and accept these terms and conditions before accessing our website or using our professional services.
Revision Policy
You may request as many revisions as outlined in your chosen package details. Customers are entitled to unlimited revisions provided the original design concept remains unchanged.
Refund Policy
DIGITAL STUDIO2 offers a complete refund on all its services, but you will not get any refund if you approve the initial concept, select special packages, or accept a revision.
Refund Eligible
- Project cancellation before work begins
- Service not delivered as promised
- Quality standards not met
Refund Not Eligible
- After initial concept approval
- For special/promotional packages
- After accepting any revision
- Change of mind after delivery
Money-Back Guarantee
DIGITAL STUDIO2 offers a 100% money-back guarantee for complete customer satisfaction. Make sure to contact us within 14 days after placing the order.
Day 1-7
Full refund available if you're not satisfied with initial concept delivery.
Day 8-14
Partial refund available (up to 50%) based on work completed.
After Day 14
No refund available. Support available for project completion.
How to Claim Refund
To claim a refund, you need to contact our customer support team via call or live chat. Don't forget to share your order ID.
Call Support
Call us at +44 74 7660 3415 to discuss refund options
Live Chat
Use our live chat support for immediate assistance
Email Support
Email refunds@DigitalStudio.com with your order ID
Quality Assurance
We never compromise on standard. Our designers consistently deliver solutions that meet our clients' exacting expectations.
100% Original
All designs are created from scratch
Premium Quality
Industry-leading quality standards
Client Satisfaction
We work until you're completely satisfied
Indemnity
DIGITAL STUDIO2 will not be responsible for any loss, damage, or legal dispute arising from designs created per your requirements.
Breach of Agreement
We reserve the right to take legal actions against anyone who breaches these terms and conditions.
Client Breaches
- Non-payment for services rendered
- Unauthorised use of our intellectual property
- Providing false information
- Violation of copyright laws
Our Actions
- Project suspension or termination
- Legal notice and demand letters
- Court proceedings if necessary
- Blacklisting from future services
Project Closure
Lack of communication for more than 14 days results in project closure. The project is considered closed if not claimed within 14 days.
Amendments
DIGITAL STUDIO2 reserves the right to amend these Terms & Conditions at any time. Changes come into effect immediately.
Notification
We notify users of major changes via email
Acceptance
Continued use means acceptance of new terms
Contact Information
For any questions or concerns regarding these Terms & Conditions, please contact us.
Acceptance of Terms
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.